Terms and Conditions

Terms and Conditions – Live Fish Store Australia

Last Updated: NOVEMBER 2026

Welcome to Live Fish Store Australia. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services.

1. Acceptance of Terms

By visiting, browsing, or shopping on our website, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions, along with our Privacy Policy. If you do not agree, please do not use our website.

2. Eligibility

You must be at least 18 years old or have legal parental/guardian consent to use this site. By placing an order, you confirm that you meet this requirement and that all information provided is accurate and truthful.

3. Products and Availability

Live Fish Store Australia offers a wide range of live aquatic animals, plants, and aquarium supplies. All products are subject to availability. We reserve the right to limit quantities, discontinue items, or make changes to product listings at any time without notice.

4. Pricing and Payment

All prices are listed in Australian dollars (AUD)and are subject to change without prior notice. We accept major credit cards, PayPal, and other secure payment methods. Full payment must be received before orders are processed and shipped.

5. Live Fish & Coral Orders

Purchasing live animals requires special handling. By placing an order, you agree to:

  • Be available to receive the shipment on the expected delivery date.
  • Understand the risks associated with transporting live animals.
  • Follow our How to Order Live Fish guidelines.

We take every precaution to ensure the health and safety of our livestock during transit, but we are not responsible for delays caused by carriers or incorrect shipping information.

6. Shipping Policy

We ship within Australia using trusted carriers. Shipments of live aquatic species are subject to Australian federal and state biosecurity rules, and some species cannot be sent to certain states or territories. Live items are packaged with oxygenated bags and heat/cool packs as needed. Shipping costs and delivery times vary based on location and product type. For more details, refer to our Shipping Information page.

7. Refunds & DOA Policy

We offer refunds or replacements for DOA (Dead on Arrival) livestock, provided that:

  • You notify us within 2 hours of delivery.
  • You provide clear photos of the unopened bag and deceased item.
  • You followed our acclimation and care guidelines.

Refunds for non-livestock items are subject to our return policy. Shipping fees are non-refundable, except where the Australian Consumer Law requires otherwise. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

8. User Accounts

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. We reserve the right to suspend or terminate accounts for any unauthorized use or violation of these terms.

9. Intellectual Property

All content on this site, including text, images, logos, videos, and graphics, is the property of Live Fish Store Australia and protected by copyright and trademark laws. You may not reproduce, distribute, or exploit any content without our written permission.

10. Prohibited Conduct

You agree not to:

  • Use the site for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the functionality or security of the website.
  • Post false, misleading, or harmful content.

Violation of these rules may result in legal action and termination of access.

11. Limitation of Liability

Live Fish Store Australia shall not, to the extent permitted by law and subject to your rights under the Australian Consumer Law, be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products, including but not limited to loss of data, profits, or aquatic livestock.

12. Indemnification

You agree to indemnify and hold harmless Live Fish Store Australia, its affiliates, employees, and partners from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

13. Modifications to Terms

We (Live Fish Store Australia) reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the site constitutes acceptance of the revised terms.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales, Australia.

15. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us:

📧 Email: livefishstoreaustralia@gmail.com
📍 Address: Australia
📞 Phone: (+61) *** *** ***

Thank you for choosing Live Fish Store Australia. We’re honored to be your trusted source for premium aquatic life and supplies.